Refund policy

Our Guarantee

Making people happy is why we do what we do and we truly believe we have some of the best products around. If you don't have a positive experience for any reason, we promise to do our honest best to make sure you are totally satisfied with your purchase.

Buying items online can be iffy sometimes- you can't touch, feel or smell the products, so we want you to know that there is zero risk in buying something and trying it out. If you don't like it, no hard feelings- we'll make it right!

Damaged Items

We know your are just waiting to tear open that box when it arrives- please do! Please inspect your order asap upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and get things on track.

Remember that our items are all handmade, so there is always a bit of variation from one item to the next! Our products all go through our quality control process, but we are humans (no robots or conveyor belts here!), so please let us know if something is wrong.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at info@farmersbody.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Customers are responsible for return shipping costs.

Shipping Damages and Optional Shipping Protection

Shipping issues are unfortunately a reality of life these days. We are pleased to offer optional shipping protection which covers your purchase from loss, theft, or damage. Protection is automatically added at checkout but is completely optional and you may de-select it or remove it from your cart.

Please notify us immediately if you have purchased shipping protection and would like to make a claim. Reports for damages must be made to us immediately after receipt along with a written description of the damages and photos. 

By opting out of shipping protection, any loss, theft or damage claims will need to be made directly with the shipping carrier as we are not responsible for un-protected packages once they leave our hands. If you have not purchased shipping protection and a package from us arrives with visible damage, it is recommended to refuse delivery requiring the carrier to return the package to the original shipping point and you may file a damage claim directly with the shipping carrier.

Exceptions / non-returnable items

Custom products (such as special orders or personalized items) cannot be returned but we still want you to be happy, so please reach out and start a conversation about how we can make things right.

Refunds

We will notify you once we’ve received your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

* Please note we are not able to apply any discount codes to orders that are made prior to a sale/promotion beginning.