Crafted by a Dentist, for Dentists
Twenty six pages of scripts, checklists and printables you can put in front of your team this week. It's yours to keep. Print the pages you'll use and ignore the rest.
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If you only do three things
- Print the New Patient Welcome Kit Checklist on page 17 and put it where the front desk can see it.
- Give it one owner. A checklist that belongs to everybody belongs to nobody.
- Write down today's numbers from What to Measure on page 26, so you have something to compare against in ninety days.
What's inside
The thinking
- The Loyalty Loop and the Three Pillars: trust, connection, experience
- A Patient Appreciation Plan, with an implementation page so it doesn't stay an idea
- How to ask for testimonials, photos and reviews without it feeling like a favor
- An empathy and relationship mini training you can run with the team
The printables and scripts
- New Patient Welcome Kit Checklist
- Welcome card script and referral thank you note script
- Comfort Menu and a Patient Comfort & Preference Survey
- Weekly Huddle Guide
- Testimonial & photo authorization form
- Treatment cost conversation script
- Recall and reactivation scripts
- What to Measure: four numbers worth tracking
Bookmark this page. The link works every time, so you won't have to dig through your inbox for it.
A welcome kit is one of the places a small gift does real work. If you want to see what a custom labeled lip balm feels like in the hand before you commit to anything, the sample kit is five flavors for $10.
Questions, or something in here not working? Email info@farmersbody.com and it comes to me.
Meggan Wehmeyer, DDS, MS
Periodontist and founder, Farmer's Body